Reference

Terms & Conditions That Govern Your 11xbet Account

These terms set out the rules under which your 11xbet account operates — covering eligibility, wallet transactions via UPI, Paytm or PhonePe, betting conduct, and what happens when…

Eligibility by Local LawUPI & Paytm Wallet RulesAccount Security ObligationsDispute & Appeal ProcessAmendments & Notifications

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What These Terms Cover and Who They Apply To

11xbet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account on 11xbet, you confirm that you have read and accepted these terms in full. These terms apply to all activity conducted through your account — including deposits made via UPI, Paytm or PhonePe, withdrawals, wagers placed on live casino tables or sportsbook

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markets, and any promotional credits that appear in your wallet. Eligibility is determined by the laws of your local jurisdiction; if local law does not permit participation, these terms do not grant you any right to access the platform. We reserve the right to update these
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terms at any time, and we will notify you via the registered email address linked to your account before material changes take effect. Continued use of your account following that notice period constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR POLICY TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear or you believe an action taken on your account does not align with what is written here, our support team is available around the…

Live Chat Connect with our support agents directly through the chat widget on any page. Live chat is staffed every day so you can raise a terms query whenever it comes up, day or night.

Email Support Write to us at our support address for formal terms-related queries or to request a written record of our response. We aim to reply within 24 hours on every working day.

In-App Message Centre Log into your account and open the message centre to submit a policy query with your account context already attached. This is the fastest way to get a personalised reply about your specific situation.

HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Integrity Under These Terms

Your account information and transaction data are held in accordance with our privacy commitments and the obligations we describe in these terms.

Data We Collect

We collect the details you provide during registration — name, date of birth, contact information — and transaction records tied to UPI, Paytm or PhonePe payments. This data is used to verify identity and process withdrawals correctly.

Cookie Practices

Our platform uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time without losing access to your account.

Account Security

You are responsible for keeping your login credentials confidential. We use two-factor authentication on logins from unrecognised devices and will temporarily lock an account if unusual activity is detected, notifying you by email.

Data Retention

Transaction records and account data are retained for the period required by applicable law and internal audit standards. After that period, personal data is anonymised or deleted, and you may request the current retention schedule from our support team.

Who to Contact for Data Requests

Formal data access or deletion requests should be directed to our dedicated policy inbox. Include your registered email address and a description of the request; we will acknowledge within 72 hours and respond fully within 30 days.

Requesting Changes to Your Record

If personal details held on your account are incorrect — such as a misspelled name or an outdated phone number — submit a change request via the in-app message centre with supporting identity documents and we will update your record within five business days.

Frequently Asked Questions About These Terms

The questions below cover the situations our account holders ask about most often when reading these terms. If your question is not listed here, our live chat team can walk you through the relevant clause.

Your eligibility depends on the laws of your local state or region. Where local law permits access, these terms apply in full from the moment you open your account. We recommend you check your local regulations before proceeding.

We can update these terms at any time, but we will send advance notice to your registered email address before any material change takes effect. Continuing to use your account after that notice period means you have accepted the updated terms.

If we suspend your account pending investigation, deposits already credited remain in your wallet balance. After the review concludes, funds are either returned to the originating UPI or Paytm account or handled in line with the outcome of the review.

You must raise a dispute within 30 days of the relevant transaction or event. Submit your query through the in-app message centre with the transaction ID attached, and we will log it as a formal dispute within one business day.

Send a data access request to our policy inbox using the email address registered on your account. We will acknowledge your request within 72 hours and deliver a full response within 30 days, as outlined in these terms.

Yes — creating multiple accounts, attempting to manipulate odds, providing false identity documents, or breaching our fair-play rules are all grounds for permanent closure under these terms. Decisions of this kind are communicated in writing to your registered email.

The governing law and dispute resolution jurisdiction are determined by the operational entity that holds your account, as stated in the full legal notice within the terms document. You can request a copy of that notice via our email support channel.

Terms & Conditions That Govern Your 11xbet Account

How to Contact Us About These Terms

Security, Data and Account Integrity Under These Terms

Data We Collect

Cookie Practices

Account Security

Data Retention

Who to Contact for Data Requests

Requesting Changes to Your Record

Frequently Asked Questions About These Terms

01 Do these terms apply to me if I access 11xbet from India?

02 Can 11xbet change these terms without telling me?

03 What happens to my UPI or Paytm deposit if my account is suspended?

04 How long do I have to dispute a transaction or a wagering outcome?

05 Who can I ask to see a copy of my personal data held by 11xbet?

06 Are there any actions that can lead to permanent account closure under these terms?

07 What law governs these terms and where are disputes resolved?

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